Frequently Asked Questions

Frequently Asked Questions

There is a lot to consider when thinking about getting into print on-demand fulfilment, and below is a list of the top questions we get asked by new and existing customers.

If there is something you need to ask which isn’t listed below, please talk to us for more information, we’re happy to help. We have the best in class customer service and our phones are manned by real people who are ready and able to assist you.

Applying for an Account

Ordering

Production

Shipping & Packing

  • From receipt of the order to shipping we work to 48 hours (excluding public holidays and weekends).

  • We will ship a replacement straight away, but occasionally we may require the item back to review or inspect, if so the item should be sent to:

    Customer Services
    B&L Fulfilment
    Unit 15 Aspen Court
    Centurion Business Park
    Bessemer Way
    Rotherham
    S60 1FB
    UNITED KINGDOM

  • Yes. We have many customers located around the world that order product from us which we then ship to their customers. You can order from us from any location.

  • Yes! Of course. Get in touch to discuss your requirements.

  • We have no control over what charges individual countries have for incoming products, as such the customer is responsible for any customs or import duty charges incurred.

  • From time to time things can go wrong. Initially we will replace the item, but if this happens on a regular basis to certain areas, or with certain customers then we will insist that tracked shipping be paid for to resolve the problem.

  • UK
    We ship using Royal Mail 1st Class across the UK

    Europe
    Standard European shipping is untracked and normally takes 2-5 working days.
    Single EU Shipment £4.99
    Every Additional Shipment £1.50
    The above price is for parcels weighing up to 1kg. A phone case is approximately 100g, so you can ship 1 phone case to 1 address in the EU for £4.99, or you could ship up to 9 phone cases to the same address (allowing 100 grams for packaging).

    USA & ROW
    Standard USA & ROW shipping is untracked and normally takes 5-7 working days.
    Single USA & ROW Shipment £5.99
    Every Additional Shipment £2.00
    The above price is for parcels weighing up to 1kg. A phone case is approximately 100g, so you can ship 1 phone case to 1 address in the USA & ROW for £5.99, or you could ship up to 9 phone cases to the same address (allowing 100 grams for packaging).

    Please contact us to learn more specifics around shipping.

Security

  • Yes! We don’t hold any personal data beyond your registration details, your customer and order details. We do not sell any data or misuse it. We may communicate with you regarding new products and price deals from time to time. You can opt in or out of this if you wish at any time.

  • Yes, it is with us. We deal with many licenced images, your artwork is only every used to produce orders for your customers.

  • No! Never. Your artwork is used only for our printing purposes and we never sell it on or otherwise reproduce it outside of the normal production process.

  • Yes, of course. Just get in touch with us.

Complaints

  • We take complaints very seriously. If you wish to complain about any part of our service, please call us direct on +44 (0)1709 296 366 and ask to speak to a Director regarding a complaint, and you will be directed straight to a Company Director to discuss where things have gone wrong, and how we can put it right.